#1 Rated Clinic Owner Blog

Rick Lau

Has built three 10 million dollar healthcare businesses over the past 15 years including a network of 127 clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven systems and leadership strategies.
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Recent Posts

How To Make Price Less Relevant By Providing A Better Patient Experience

Posted by Rick Lau on Jul 21, 2022 11:16:41 AM
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Topics: Patient Experience

How Darryl Grew His Clinic To A Million With Only 15-20 New Assessments Per Week

Posted by Rick Lau on Jul 12, 2022 9:20:29 AM

How Darryl Grew His Clinic To A Million With Only 15-20 New Assessments Per Week

In this article, I’m going to share how to hit the million-dollar mark in your clinic by just focusing on the money left on the table inside of your clinic, not outside like assessments and marketing.

There are actually only two things inside of your clinic you need to focus on to hit the million mark...

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Topics: Revenue

One Simple Vacation Policy You Must Have In Place To Avoid Those Uncomfortable Conversations

Posted by Rick Lau on Jun 17, 2022 7:00:00 AM
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Topics: Vacation Policy

5 Reasons to Spend 5 Minutes on the Phone with New Patients

Posted by Rick Lau on Apr 19, 2022 7:30:00 AM

When a new potential patient calls your health clinic for the first time, that phone call may be your only chance to convert them into an actual patient who pays you to help them get better. This is true whether you are a dentist, physiotherapist, chiropractor, massage therapist, or another kind of healthcare specialist.

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Topics: Call Performance

Delegation Leadership Styles – 5 Ways to Empower Your Clinic

Posted by Rick Lau on Mar 16, 2022 7:00:00 AM
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Topics: Leadership

How to Value Your Clinic – Chiro, Physio, Massage

Posted by Rick Lau on Mar 1, 2022 7:00:00 AM

How much is your clinic worth? If you’ve been operating your clinic for any significant length of time and can see that you have achieved some level of success, you have probably started thinking about how much it’s worth.

This question is especially common for physiotherapy, chiropractic, and massage clinics, most of which operate independently and have built themselves from the ground up.

You may not want to sell now, but you also don’t want to have to sell in a hurry. Navigating the clinic sales process takes time. Generally, you want to give yourself at least a couple years – yes, years – from the time you decide to sell to the time you actually do sell.

So, starting to think about this now, even if it’s still a long way off, it's a smart move.

Let’s go through the basic process of how to value your clinic, and how to maximize that value so you can sell for top dollar.

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Topics: Sell or Buy Clinic

How to Delegate to Employees in the Clinic & Why It’s So Hard

Posted by Rick Lau on Jan 28, 2022 7:00:00 AM
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Topics: Leadership

7 Inexpensive Ways to Celebrate Small Wins With Your Team

Posted by Rick Lau on Dec 9, 2021 7:49:02 AM

Your team just had an awesome week at the clinic. They applied all your phone training, increased their call performance, hit the target and booked a ton of new patients for appointments.

On Monday, everyone just goes about their business as usual. And that’s the problem!

Most clinic owners and managers don’t spend enough time celebrating small wins and appreciating their team. If this story sounds familiar to you as an owner or manager, it’s time to change your act.

Read on to discover why celebrations and so critical and then use the following 7 inexpensive tactics to boost team morale, productivity and commitment.

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5 Reasons Every Business Should Use Call Recording

Posted by Rick Lau on Nov 18, 2021 7:30:00 AM

If your business revolves around booking patients over the phones and you haven't started call recording them you're missing out on ways to improve efficiency of your front desk, enhance the patient experience, save lost patients... thereby significantly boosting your revenues.

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Topics: Phone Call Analytics

The Smart Way to Bring On a Junior Partner To Run and Grow Your Clinic

Posted by Rick Lau on Oct 14, 2021 5:55:55 AM

The Smart Way to Bring On a Junior Partner To Run and Grow Your Clinic - Week 1 of The Challenge

We just finished our new patient secrets episode called

“The Smart Way To Bring On Junior Partner To Run and Grow Your Clinic."

This episode was a huge hit and we got a lot of great comments

I interviewed my good friend and business partner Paul Moon. He was the co-founder with me at PT health where we grew it to 127 locations.

He has hired more than 30 junior partners to run our 127 clinics. We’ve had great experiences with hiring junior partners and some nasty ones. We’ll teach you the costly mistakes we made so you don’t make the same.

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Topics: Marketing

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