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How To Cut Your Clinic's Cancellation Rate In Half

Posted by Rick Lau on Oct 17, 2023 6:07:00 AM


How To Cut Your Cancellation Rate In Half

On a recent live community call we do every week with our Clinic Accelerator members, we analyzed Soroush's scoreboard for one of his clinics that he recently took over.

One of the first things he did when he arrived was put together the scoreboard. Once he did this, the biggest thing that stood out to him was the high cancellation rate. It was the lowest hanging fruit on the entire clinic scoreboard.

So what's the first thing you do to fix a high cancellation rate? Lets get into it...

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Topics: Call Performance, Clinic Operations

5 Reasons to Spend 5 Minutes on the Phone with New Patients

Posted by Rick Lau on Apr 19, 2022 7:30:00 AM

When a new potential patient calls your health clinic for the first time, that phone call may be your only chance to convert them into an actual patient who pays you to help them get better. This is true whether you are a dentist, physiotherapist, chiropractor, massage therapist, or another kind of healthcare specialist.

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Topics: Call Performance

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