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How To Cut Your Clinic's Cancellation Rate In Half

Posted by Rick Lau on Oct 17, 2023 6:07:00 AM


How To Cut Your Cancellation Rate In Half

On a recent live community call we do every week with our Clinic Accelerator members, we analyzed Soroush's scoreboard for one of his clinics that he recently took over.

One of the first things he did when he arrived was put together the scoreboard. Once he did this, the biggest thing that stood out to him was the high cancellation rate. It was the lowest hanging fruit on the entire clinic scoreboard.

So what's the first thing you do to fix a high cancellation rate? Lets get into it...

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Topics: Call Performance, Clinic Operations

Top 3 Ways to Manage Your Front Desk Staff

Posted by Rick Lau on Jul 13, 2023 11:39:57 AM

The best run clinics don’t ask their front desk staff to do everything. Managing your front desk staff begins by not assigning them extraneous tasks that will distract them from their primary purpose – serving and helping patients.

But what’s beyond that? What else can you do to manage your front desk staff so your patients receive the best possible experience, your booking rates remain at a consistently high level, revenue is maximized, and no one gets burnt out or overwhelmed?

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Topics: Patient Experience, Clinic Operations

Executing Effective Meetings: How To Work Together to Improve Every Aspect of Your Clinic

Posted by Rick Lau on May 30, 2023 6:15:00 AM

Meetings are an integral part of running a successful clinic. They provide an opportunity for team members to come together, discuss important issues, and collaborate on solutions.

However, not all meetings are created equal. And when you think about, they are actually really expensive when you account for the time you are paying for each of your staff to be there!

In order for meetings to be truly effective, there are several key steps that should be taken to ensure that every aspect of your clinic is working together to improve.

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Topics: Leadership, Clinic Operations

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