In a sold out business summit I recently ran with over 118 clinic owners in attendance, one of the big factors we talked about was patient discharge. And on the flip side, better patient engagement.
So let me ask you, does this sound like a familiar situation?
You seem to be getting a good number of new patients but the challenge is you finish the first appointment and YOU WANT THEM to book the next couple of appointments in advance.
Or better yet, you schedule their entire plan of care so they make it through the entire treatment plan to a full recovery. But...the reality is this rarely seems to happen.
The patient gets to the front desk and says, “Ben wants me to book more appointments.”
The front desk replies, “Ben’s schedule is pretty wide open, what time works best for you?”
Instead of locking down a time, the patient responds, “Actually, let me just check my schedule and call you back later.”
Your front desk simply replies, “Okay" and the patient walks out the door — and they never call. Or, at least, it might take them a while to get to it.
Sure, they had every intention of calling back straight away but they got super busy and life got in the way - everything else seemed like a greater priority. While they may come in intermittently for a few more appointments, they aren’t fully committed to the treatment plan and end up self discharging.
This is really bad news for you and your business. That’s why we’re going to talk about how to fix it — to the point where you can pre-book a patient's appointments BEFORE they have even seen you for their first appointment. Sound impossible?
With the following strategies, you can boost your business by guilding and driving your patients to the end of their treatment plans.